Privacy Policy

Effective date:1st May 2025

Guru Guides ("we", "us", or "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose and store your personal information, and how you can access or correct that information or make a complaint.

 

1. What Information We Collect

We may collect the following types of personal information:

  • Your name, email address and phone number

  • Business or company details

  • Information you provide through forms, surveys, or direct communication

  • Payment and billing information (collected securely via third-party providers)

  • Website activity data (e.g. IP address, browser type, pages visited)

We do not collect sensitive information unless required by law or with your explicit consent.

 

2. How We Collect Your Information

We collect personal information:

  • When you visit our website (via forms, subscriptions, purchases or downloads)

  • When you contact us via email, social media, or live chat

  • When you enrol in a course, purchase a guide, or sign up to our mailing list

  • When you interact with our marketing or participate in promotions

3. Why We Collect Your Information

We collect your personal information to:

  • Provide you with access to our content, courses, and resources

  • Communicate with you about your purchases or enquiries

  • Send you relevant updates, offers, or content (you can opt out at any time)

  • Improve our services, website and user experience

  • Meet legal obligations

4. Disclosure of Personal Information

We will never sell your information. We may share your information with:

  • Our service providers (e.g. email platforms, payment processors, course hosting) who are contractually bound to protect your data

  • Legal or regulatory authorities when required by law

Some of these services may be located outside of Australia (e.g. Kajabi, Google, Meta), and your data may be stored or processed overseas in accordance with their privacy practices.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely via third-party systems with appropriate data protection measures.

If data is no longer needed, we will take reasonable steps to destroy or de-identify it.

6. Access and Correction

You can request access to or correction of your personal information at any time by contacting us at:

Email: [Insert contact email]
We will respond to your request within a reasonable time.

7. Marketing and Opt-Out

You may receive marketing emails from us. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Cookies and Website Tracking

We use cookies and similar technologies to improve your experience and track performance. You can adjust your browser settings to refuse cookies, but this may affect functionality.

9. How to Make a Complaint

If you have a concern about how we’ve handled your personal information, please contact us at [Insert email]. We will respond as soon as possible and aim to resolve the issue.

If you're not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/privacy/privacy-complaints

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the effective date will be updated accordingly.

Contact Us

If you have questions about this policy or how we handle your data, please contact:

  • By email: [[ Contact Email ]]
  • By visiting this page on our website: [[ Contact Website Link ]]